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2021 was a year of conversational automation, primarily due to the pandemic moving everyone on to an environment of predominantly virtual interactions – bringing the subject of AI chatbots to the spotlight for businesses worldwide.
The average chatbot today is far smarter than its counterpart a year ago. You can attribute this to major improvements in the four pillars of conversational engagement – Better NLU, NLP, Automation, and Sentiment Analysis. If you have been on any consumer-facing software or eCommerce site recently, odds are you have either interacted with or been forced to ignore a Chatbot. Whether you were prompted to ask a question or offered Chatbot assistance, the exposure and use of Chatbots is here to stay, and will continue to grow.
The Chatbot market value was at $17.17 billion in 2020. This is expected to grow to a whopping $102.29 billion by 2026, at a CAGR of 34.75% over the period 2021-2026. (Research and Markets, 2021).
So, while the Chatbot market is exploding in shopping, banking, and other consumer-driven industries, growth and adoption has been a little slow in the B2B sector. And that is why, in this webinar, we will look at a few ways businesses can adopt Chabots, and what’s in store for us in 2022.
In this Webinar, we’ll cover:
- How you can use chatbots to automate queries pertaining to a wide variety of use-cases and reduce the cost of operations
- Using the FAQ section to automate and provide clear and useful information to users who need solutions to common queries
- Tech-tricks you should know to get the most out of your conversational AI and customer support automation platform
Date: 16th Dec 2021
Time: 12.30 PM CST
Duration: 30 Minutes
Speakers: Ritwik Bose, Kevin Kingsly
