OPTIMIZE EVERY STAGE OF THE BUYER’S JOURNEY
Conversational AI converts prospects into active purchasers and loyal patrons.
vChat Materializes Business Potential
Recover Abandoned Carts
“I’m still interested in the items I selected last week.”
“I’m looking for something similar, just in a larger size.”
Answer Common Queries
“Can you provide detailed product specs and manufacturer information?”
Place and Manage Orders
“Help me purchase this item and locate my tracking code.”
Process Returns and Refunds
“I bought the wrong color and need to exchange.”
By upgrading every e-commerce touchpoint, retail chatbots generate sales and lasting satisfaction.
vChat employs powerful NLU and NLG layers, resulting in an organic, human-like user experience. Over time, it improves its comprehension, accuracy of responses, conversational tone, and personalization as it learns from user behavior and past interactions. Rich, human-like connection and effortless handling of nearly any request make vChat the ideal personal shopping assistant to look after your customers.
vChat offers flexibility without the burden of major code revisions. Retailers can quickly integrate FAQs, define workflows and welcome messages, and set threshold values to ensure confident responses. The chatbot’s behavior, content, and responses can be easily updated to keep pace with evolving business requirements and customer needs.
vChat interfaces with software applications over the internet without the need for installation. It can connect with e-commerce platforms directly, meaning customers can browse, add-to-cart, and purchase without ever navigating away from the chatbot.
vChat makes it easy for customers to find answers and make informed decisions, building trust and brand loyalty. Intelligent product recommendations and abandoned cart reminders save sales that could have been skipped or forgotten. Instant customer support means shoppers spend less time searching and more time finding. By keeping interactions prompt and contained to one place, brands can take advantage of high transaction momentum and drive more purchases.
Automating Customer Service: A Furniture Manufacturer’s Success Story with Eleviant vChat
American Leather faced unprecedented growth in its customer base along with a shortage in staffing to meet common issues like order status, warranty information, and product maintenance requests. Eleviant Tech’s vChat chatbots met the customer’s needs promptly and helped them to deliver a better customer experience.
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