GIVE YOUR MEMBERS THE GIFT OF CONVENIENCE

Accurate, intuitive, and continuous coverage gives your firm a competitive edge.

vChat Materializes Business Potential

Compare and Recommend Policies

Member

“What’s the best fit for my needs?”

Manage Claims

Member

“I need to report a problem for compensation.”

Modify Existing Policies

Member

“How can I add a new member to my account quickly?”

Renew Policies

Member

“I’d like my coverage to continue automatically.”

Onboard New Customers

Members

“How do I use my new membership benefits?”

Evaluate Risk and Prevent Fraud

Employees

“Send an alert if suspicious behavior is detected.”

Member benefits chatbots offer providers actionable insights and give customers the agency to make informed decisions at their convenience, reducing employee burnout and improving client retention.

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Healthcare Membership Services

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Retail Membership Services

Benefits

Instant Access to Accurate Information

vChat handles common queries with ease and passes complicated requests along to human agents segmented by priority. This reduces error and frees up live staff to focus on more involved tasks.

Omnichannel Presence

vChat's omnichannel capabilities make it possible for members to reach your business using their preferred path. Connect through web and mobile-app interfaces, or social media integrations.

Personalized Experience

vChat understands speech and behavior, resulting in conversational (and multilingual) interactions tailored to each member. vChat collects feedback and reports data-driven insights for a human-like end-user experience.

Risk Mitigation

vChat promotes security through identity verification, anomaly detection, unhandled message reports, sharing of fraud-prevention tips, and more. vChat can also guide members through security procedures, assist with reporting fraud, and integrate with security systems.

Member Autonomy

vChat empowers users to take matters into their own hands. Members can find answers, make decisions, and take action free from unnecessary approvals, communication delays, and feeling dependent on others.

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