How we helped a leading health benefits provider improve their customer service and engagement with an Gen-AI assistant

April 23, 2021

How we helped a leading health benefits provider improve their customer service and engagement with an Gen-AI assistant

Freshbenies was facing unprecendent growth in its customer base and keeping up customer service support was paramount to business success. Chief Operating Officer, Heidi Rasmussen was frustrated with the staffing shortage to meet customers on common issues like registration process, adding dependents, membership card information and benefits. She had heard of Artificial Intelligence as a powerful technology to help customer service teams, but didn’t know exactly what it could do. When she was working with Eleviant Tech on a separate project, that’s when she discovered chatbots.

Project Gallery

Download the Case Study



Get in touch with our Digital consultants to Elevate & Scale your business

Free Consultation

Ready to get interesting insights of Eleviant? Subscribe to our Newsletter

Subscribe
Download the Case Study



Get in touch with our Digital consultants to Elevate & Scale your business

Free Consultation

Ready to get interesting insights of Eleviant? Subscribe to our Newsletter

Subscribe

banner