Trendsetters in history are usually empathetic people. Out of empathy, trendsetters hear issues and problems people face and look to offer definitive solutions. They think about it as their own problem. The very definition of empathy, embodied. They work on it day and night to find solutions. But they don’t just come up with a…
Businesses have a lot of data in their company. Having a central place to access it for both internal and external stakeholders is crucial to productivity. Without it, both employees and customers will be wasting precious time sifting through information to find relevant answers for their specific needs. Knowledge management is an multidisciplinary approach to…
The global Logistics market was valued at USD 919.12 billion in 2020. The Transport & Logistics Industry’s pace of revenue growth in Q1 2021 accelerated to 21.49 % YoY, reaching a new industry high. In the Transport and Logistics industry, it is essential that both desk workers and field workers are in absolute communication with…
Managing customer relations at scale can be taxing on your resources, doubly so if that expectation is needed around the clock. Customer experience is a hot topic these days as brands try to differentiate themselves from their competitors. To retain loyalty, companies are looking for solutions to augment their existing customer teams while seeking innovative…
What is the ADA? If you were to do a random search on what ADA means, you’d probably see quite a few options. But the acronym we’re talking about is the Americans with Disabilities Act. The ADA (or the Americans with Disabilities Act) is an American law that requires private businesses to adhere to certain…
One of the greatest innovations of the decade for processing or storing information that is of high importance, at this time, is at hand, or rather in the clouds. Although we are not speaking literally here, the term Cloud has been ubiquitous and essentially inevitable. In the digital era, the whole world runs based on…
Introduction: Chatbots, also known as conversational agents, are designed with the help of AI (Artificial Intelligence) software. They simulate a conversation (or a chat) with users in a natural language via messaging applications, websites, mobile apps, or phone. There are two primary ways chatbots are offered to visitors: Web-based applications Standalone applications Chatbots represent a…
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