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How an online pizza ordering platform made their website & mobile app ADA compliant and enhanced their customer experience
The client connects millions of pizza lovers with thousands of pizzerias across the country. They provide pizzerias with specialized technology, data insights, loyalty marketing, and shared services. They make it easy for customers to order from their go-to shops and discover new favorites on their mobile app and website. With a powerful web & mobile app, the client is now the largest brand in the $46B US pizza market.
The client wanted a partner to help with an ADA audit for their web application (customer portal and the restaurant owner’s portal) and mobile application that was supported on Android and iOS platforms. They wanted to ensure their applications were WCAG 2.1 compliant, and accessible to all users across the country.
Eleviant, with its extensive experience in helping similar retail and hospitality companies achieve ADA compliance, was able to take on a consultative approach for the client and explain the audit process and ADA compliance guidelines. The client was impressed with the audit procedures, compliance reporting process, and consulting / advisory approach of Eleviant. Apart from identifying the non-conformances, Eleviant was also engaged in giving recommendations on how to address the non-conformances and improve the accessibility of the application according to WCAG 2.1 AA guidelines, at an optimum cost, bringing tangible results to the client.
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