While many organizations have been quick to adopt chatbots for customer service, fewer have tapped into the potential of this technology for internal communications and employee support. Chatbots can be a powerful tool for simplifying employee support. Internal support chatbots can help ensure that employees have the information they need to do their jobs. In…
Generative AI chatbots are customizable entities designed to respond to our queries and perform tasks. They’re at the center of our tech progress. We stand at the threshold of a new era where the ethics surrounding AI are being still explored. Generative AI can be used for both constructive and detrimental purposes, and we’re only…
The advent of virtual chat solutions in the medical field has transformed the way we access medical information, engage with healthcare providers, and manage our well-being. This modern technological marvel is enhancing patient care in unprecedented ways. According to a recent Juniper Research report, the global annual cost savings of chatbots adoption in healthcare reached…
Humans, as a species, have a natural inclination for self-improvement and pushing beyond their boundaries. They also have high expectations of themselves and others. In business, this means that despite a company’s best efforts to excel, errors or negative experiences may occur, resulting in customer complaints. As user expectations rise to a new high, it…
Productivity is one of the major goals that many businesses strive to achieve. Running your own business requires you to share your attention in a million different places at once. That’s why you hire employees—to delegate many of the necessary tasks to keep the business going and to give you peace of mind. But it…
The new year is the perfect time for businesses to take stock of accomplishments and plan ahead. Since the pandemic, many companies have turned to digitization to meet customers’ evolving needs and adapt to shifting markets. As a result, chatbots have become a vital customer-facing lifeline for many companies, including small and medium businesses (SMBs)….
Even though chatbots have been around since the 1960s, they have only recently become popular. Today, they are widely used by businesses across different verticals to ease their workload. Some chatbots are made to answer simple questions, while others can handle even the most complicated requests. So, what are the different benefits of chatbots, and…
As the world goes digital, so does the way we do business. The modern business landscape is constantly evolving, and one of the most revolutionary changes has been the rise of chatbots. A chatbot is a computer program that simulates human conversation, and they are becoming increasingly commonplace in a wide range of industries. They…
Have you ever had a customer wait in an endless line for a simple inquiry? Have you ever had a never-ending queue of customers with multiple questions exhausting your customer service staff? Yours is not the only company that faces this problem. Organizations around the world are struggling to find a way to address these…
The client is an award-winning video game developer based in the USA and sells game merchandise and collectibles through their Shopify store. With the manual workload involved in resolving customer queries, the TAT for customer support kept rocketing. Eleviant’s AI-powered Shopify chatbot vChat eased the workflow and allowed them to significantly bring down the CRT…
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