Humans, as a species, have a natural inclination for self-improvement and pushing beyond their boundaries. They also have high expectations of themselves and others. In business, this means that despite a company’s best efforts to excel, errors or negative experiences may occur, resulting in customer complaints. As user expectations rise to a new high, it…
Productivity is one of the major goals that many businesses strive to achieve. Running your own business requires you to share your attention in a million different places at once. That’s why you hire employees—to delegate many of the necessary tasks to keep the business going and to give you peace of mind. But it…
The new year is the perfect time for businesses to take stock of accomplishments and plan ahead. Since the pandemic, many companies have turned to digitization to meet customers’ evolving needs and adapt to shifting markets. As a result, chatbots have become a vital customer-facing lifeline for many companies, including small and medium businesses (SMBs)….
Even though chatbots have been around since the 1960s, they have only recently become popular. Today, they are widely used by businesses across different verticals to ease their workload. Some chatbots are made to answer simple questions, while others can handle even the most complicated requests. So, what are the different benefits of chatbots, and…
As the world goes digital, so does the way we do business. The modern business landscape is constantly evolving, and one of the most revolutionary changes has been the rise of chatbots. A chatbot is a computer program that simulates human conversation, and they are becoming increasingly commonplace in a wide range of industries. They…
Have you ever had a customer wait in an endless line for a simple inquiry? Have you ever had a never-ending queue of customers with multiple questions exhausting your customer service staff? Yours is not the only company that faces this problem. Organizations around the world are struggling to find a way to address these…
The client is an award-winning video game developer based in the USA and sells game merchandise and collectibles through their Shopify store. With the manual workload involved in resolving customer queries, the TAT for customer support kept rocketing. Eleviant’s AI-powered Shopify chatbot vChat eased the workflow and allowed them to significantly bring down the CRT…
The internet is an enabler. It not only provides you with the ability to reach more customers & countless opportunities but also brings a multitude of challenges when it comes to customer support. With that being said, Shopify is one of the most popular e-commerce platforms available today, and for a good reason. It has…
Offering a full-service restaurant-style experience at home for your customers might still be quite a far-fetched idea, but we now have the next best thing: Chatbot assisted restaurant services. Restaurant chatbots can propel food and beverage businesses to new heights in customer experience. Chatbots, especially useful in this pandemic when people didn’t want to have…
The way in which consumers interact with brands is changing. As a brand, you can no longer provide one-way conversational lead forms and expect the consumers to fill them. In fact, using a traditional contact form can sometimes be a nightmare. Consumers spend time providing information, but they’re unlikely to get the response they are…
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