When you have limited human resource to manage customer queries, chatbots can lend a helping hand to improve customer engagement.
Businesses are faced with an extraordinary time where they must adapt to a remote workplace. Yet customers still come knocking on the door asking questions about how their service or product will be impacted. When crisis strikes, who are you going to call? Chatbots.
Take some time this week to learn about the ultimate virtual assistant for customer service. In an informal conversation about what chatbots are, how they help manage the volume of customer inquiries at scale, and what’s all involved in making your own chatbot today.
Understanding the customer journey is important. But how you communicate with them on those different paths can diverge them towards a purchase. The conversation will be ongoing around the following customer service topics:
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