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How we saved 100+ productive work hours for an award-winning game development industry leader with the vChat chatbot
The client is an award-winning video game developer based in the USA and sells game merchandise and collectibles through their Shopify store. With the manual workload involved in resolving customer queries, the TAT for customer support kept rocketing. Eleviant’s AI-powered Shopify chatbot vChat eased the workflow and allowed them to significantly bring down the CRT from days to a few hours.
“The client approached us to be their automation partner to build a simple but intuitive chatbot to handle their support queries. We worked closely with their customer support team to review their current practices, understood their unique support needs like the rewards program, and built a tailor-made chatbot for their store in a few weeks”. – Kevin Kingsly, Product Director, vChat.
Key Results
- Bandwidth to handle 3000 + customer queries every day
- Over 90% reduction in manual workload
- 1000+ pre-fed FAQs answered
- 100+ productive hours saved every week
- TAT reduction from 48 hours to few minutes
