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Applied Epic Data Management Automated using Bots
Introduction
The client is an independent insurance specialty group that has been servicing customers for the last 30 years, specializing in professional liability, disability, life insurance, office insurance, workers comp, and other coverages. With their extensive experience in managing insurance needs for dental professionals and practices, the client organization offers comprehensive insurance solutions across multiple states in the United States.
Challenge Faced
The client found it challenging to handle more than 20000 policy requests, including policy renewals, policy cancellations, policy notice of cancellations, and policy amendments spread across 6 major insurance policy providers. They sought Eleviant for RPA bot implementation to reduce the burden of mundane tasks, ensure data integrity in their Applied Epic Management systems and improve business productivity overall.
The Solution
Eleviant, with its broad wealth of experience in RPA services, assessed the feasibility of implementing Robotic Process Automation and evaluated for deterministic and rule-based scenarios. As a result, our team identified potential data inconsistencies in their Applied Epic Insurance Management System that could be considered a good candidate for RPA implementation.
Eleviant automated the data corrections using UiPath as a Proof of Concept (PoC). After successful implementation of the PoC, our expert team developed bots to automate two core operations (Policy Renewals and Policy Notice of Cancellations) and provided UAT assistance and training to the client’s agent teams. 90% of data quality issues were resolved with the RPA bots. This helped streamline the processing of various policy management activities and the automation of extraction across the client’s enterprise systems.
RPA implementation also resulted in reducing the average turnaround time from 60 minutes to 25 minutes per policy.
To know more on how we helped the client streamline policy related activities and improve operational efficiency, download the complete case study here!
This is not All!
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