As the world goes digital, so does the way we do business. The modern business landscape is constantly evolving, and one of the most revolutionary changes has been the rise of chatbots. A chatbot is a computer program that simulates human conversation, and they are becoming increasingly commonplace in a wide range of industries. They…
Robotic process automation is one of the most talked-about technologies in the business world today. And it’s no wonder why. RPA can transform our work by automating repetitive, time-consuming, and rule-based tasks. RPA is already being used by businesses of all sizes across various industries. And its popularity is only expected to grow in the…
The client is an award-winning video game developer based in the USA and sells game merchandise and collectibles through their Shopify store. With the manual workload involved in resolving customer queries, the TAT for customer support kept rocketing. Eleviant’s AI-powered Shopify chatbot vChat eased the workflow and allowed them to significantly bring down the CRT…
The internet is an enabler. It not only provides you with the ability to reach more customers & countless opportunities but also brings a multitude of challenges when it comes to customer support. With that being said, Shopify is one of the most popular e-commerce platforms available today, and for a good reason. It has…
The global once-in-a-century pandemic has hit every nook and corner of the world, not sparing any business of size and industry. The average American’s economic health is in jeopardy, and the government comes to the rescue with the SBA’s Paycheck Protection Program (PPP), with over $300 billion to be disbursed as loans to help businesses…
The insurance industry is easily among the very few businesses that deal with loads and loads of data. Where there is a mass of data, human errors become inevitable. Insurance processes also include a lot of data entry and validation, underwriting and compliance efforts which are often repetitive and time-consuming. Whenever the difficulties of a…
There is a widespread misconception – Robotic Process Automation is a big boy’s play and not for SMBs. Let’s agree to disagree. Every business has repetitive and time-consuming processes irrespective of its size. If you say your business doesn’t have one, you may not be aware of the real impact of the repetitive activities on…
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